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At Juanette van Staden Design, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services.
1.1 Personal Information: When you place an order or interact with our website, we may collect personal information such as your name, email address, shipping address, and payment details.
1.2 Non-Personal Information: We may collect non-identifiable information such as browser type, device type, and website usage statistics through cookies and analytics tools.
2.1 Order Processing: We use your personal information to process and fulfill your orders, including payment processing, shipping, and providing customer support.
2.2 Communication: We may use your email address to send you order updates, marketing materials, and information about promotions (with your consent). You can opt out of marketing emails at any time.
2.3 Website Improvements: Non-personal information is used to improve our website, enhance the user experience, and analyze website traffic and usage.
3.1 Cookies: We use cookies to track website activity and remember your preferences. You can disable cookies in your browser settings, but this may affect the functionality of our website.
3.2 Analytics: We may use third-party services like Google Analytics to monitor website traffic and user behavior. These services may collect non-personal information about your use of our website.
4.1 Third-Party Service Providers: We may share your information with trusted third-party companies that help us operate our business, such as payment processors, shipping providers, and analytics services. These third parties are only permitted to use your information for the purpose of providing their services to us.
4.2 Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as subpoenas, court orders, or government investigations.
5.1 We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5.2 Payment information is processed through secure third-party payment gateways, and we do not store your full credit card details on our servers.
6.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders or complying with legal obligations.
6.2 If you wish to have your information deleted, you can contact us at hello@juanettedesign.com and we will review your request, subject to any legal obligations that may require us to retain certain information.
7.1 Access and Correction: You have the right to access, update, or correct your personal information at any time. You can do so by logging into your account or contacting us directly.
7.2 Opt-Out: You have the right to opt out of receiving marketing emails from us by clicking the “unsubscribe” link in our emails or by contacting us.
7.3 Data Portability: Where applicable, you may request a copy of your personal data in a structured, machine-readable format.
7.4 Right to Be Forgotten: You may request that we delete your personal data, subject to any legal obligations we may have to retain certain information.
8.1 If you are located outside of Canada, your personal information may be transferred to and processed in other countries, including the United States. We take steps to ensure that your data is protected in accordance with applicable data protection laws.
10.1 We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy, please contact us at:
By using our website and services, you consent to the terms outlined in this Privacy Policy.